Here at DS Bodyskins we strive to provide best products and to ensure 100% customer satisfaction in Australia and around the world. If you have any questions or enquiries about the products we stock, please don’t hesitate to contact us.

Please choose carefully as due to health & hygiene reasons we do not refund, credit, exchange or change of mind if you choose incorrectly, (please check the size chart indicated in the product listing)

We do not take responsibility for incorrect shipping address, you didn’t receive your item from not being home or to arrange collection in time, we are unable to cancel or refund any item/items that have already been shipped and is en route to your location.

Our silicone products are custom handmade, because the item is a special order item made specifically for the client, we are unable to cancel or refund any item/items that have already been customized. Some are not customized products before shipment as such cancellations are subject to a 20% processing fee.

If the item you ordered does not fit as expected and it cannot be returned or exchanged,

• 30% discount of the same item in a different size or
• 20%-30% discount on a different replacement item

Our refund and returns policy lasts 20 calendar days after the delivery. If 20 calendar days have passed since the delivery of your purchase, we can’t offer you a refund or exchange.

Faulty products

In compliance with the Australian Competition and Consumer Commission’s standards on refunds, we are more than happy to offer you a replacement or repair kit at our discretion for your item if it is in any way faulty or defective from the manufacturing process. If we cannot replace the product, we will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product (this does not cover any damages from incorrect fitting and misuse eg – holes, rips and tears), in the 7 days following receiving your item.

Returning faulty products

Please note: Standard postage fees may apply to return orders (tracking number will be required as proof of lodgement). Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, when we receive the faulty product.

Returns Contact Information

Important – Please contact us to let us know the fault and if you need to receive further return instructions before sending your product.

DS Bodyskins
85 Whitehorse Rd Kallangur 4503, Queensland, Australia

Ph: (07) 3285 6761
Email: dsbodyskins@gmail.com

When returning your faulty product, please make sure you provide the following details:

• Your full name
• Your order number
• Reason why you are returning the product
• Original order confirmation or invoice you received with your product
• Contact phone

This will help us to quickly resolve the issue, should we need to contact you.