Here at DS Bodyskins we strive to provide best products and to ensure 100% customer satisfaction in Australia and around the world. If you have any questions or enquiries about the products we stock, please don’t hesitate to contact us.
Please choose carefully as due to health & hygiene reasons we do not refund, credit, exchange or change of mind if you choose incorrectly, (please check the size chart indicated in the product listing)
We do not take responsibility for incorrect shipping address, you didn’t receive your item from not being home or to arrange collection in time, we are unable to cancel or refund any item/items that have already been shipped and is en route to your location, our products are custom handmade, some are shipped direct from the manufacturer as such cancellations are subject to a 10% processing fee.
Our refund and returns policy lasts 20 calendar days after the guaranteed period for delivery (30 business days, excluding 2-7 business days processing) has expired. If 20 calendar days have passed since your purchase, we can’t offer you a refund or exchange.
In compliance with the Australian Competition and Consumer Commission’s standards on refunds, we are more than happy to offer you a replacement or repair kit at our discretion for your item if it is in any way faulty or defective from the manufacturing process. If we cannot replace the product, we will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product (this does not cover any damages from incorrect fitting and misuse eg – holes, rips and tears), in the 7 days following receiving your item.
Returning faulty products
Please note: Standard postage fees may apply to return orders (tracking number will be required as proof of lodgement). Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, when we receive the faulty product.
Returns Contact Information
Important – Please contact us to let us know the fault and if you need to receive further return instructions before sending your product.
Unit 18 / 40 Ellis Street
Lawnton 4501, Queensland, Australia
Ph: (07) 3285 6761
When returning your faulty product, please make sure you provide the following details:
- Your full name
- Your order number
- Reason why you are returning the product
- Original order confirmation or invoice you received with your product
- Contact phone
This will help us to quickly resolve the issue, should we need to contact you.